FAQs

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Wall Mount FAQ's
Q: Can I change the media in my wall mounted fireplace?
A:

If the wall mounted fireplace you purchased has loose media such as glass pieces, stones or river rock, you can choose to replace this media with something else of your choosing. In order to ensure proper operation of the unit, please make sure the alternative media you choose is the same weight as the original media provided and that you are not using anything fine (such as sand) or liquid as it could get into the inner components and render the unit inoperable.

Q: Can I put my television over my fireplace?
A:

It is always recommended that you check with the television manufacturer for any restrictions prior to installing your Dimplex fireplace to ensure all restrictions are met. Please ensure you are also maintaining the minimum clearances allowed for all Dimplex fireplaces, which can be found in the owner’s manual.

Q: My remote doesn’t work, what do I do?
A:

Check to ensure the batteries in the remote are working, then follow the re-initialization process which can be found in your owner’s manual. If you need a copy of your manual click here and enter your model number:

Q: My fireplace is not working properly, where do I start?
A:

Due to the variances in our wall mounted fireplaces we recommend checking the troubleshooting guide in the service manual or contact customer support at 888-DIMPLEX (346-7539)

Q: Where can I get parts for my wall mounted fireplace?
A:

Parts are available by contacting customer service at 888-346-7539. In order to ensure our customer service team is able to properly assist you, please have your model number and serial number ready.

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