FAQs

Click the below categories to filter questions and answers

Stoves FAQ's
Q: Why will my unit not turn on with the remote?
A:

Please refer to Operation section in the Owner’s Manual.

If your problem continues here are a few trouble shooting points:

  • Check to ensure the batteries are working and replace if required.
  • The remote control may need to be initialized with the stove.
  • The remote or the remote receiver may need to be replaces.
  • If the unit does not turn on, please make sure the heat switch is activated. If the heat turns on, there is not a power issue. Please change the light bulbs.
  • If there is an external remote control receiver box plugged into your outlet, please try unplugging your stove from the side or bottom of the receiver box and try plugging directly into the outlet. The unit may come on and can now be operated with the manual switches. (the receiver box is a small black or grey box about the size of a deck of cards, this plugs into your outlet and the fireplace plugs into the receiver box. It will be labeled with part number 47-1001, 47-1010-R or APT-1315)

Click here to see the availabel Remote Control Manuals

Q: Is it safe to place the stove on carpet?
A:

Due to the face that the heater is located on the underside of the stove, we recommend that you place the stove on a hard surface as the underside of the unit does get hot. Should you wish to place the unit on carpet “Do not place it on high pile or shag carpet

Q: Why will the heater not turn off?
A:

Please refer to Operation section in the Owner’s Manual.

If your problem continues here are a few trouble shooting points:

  • You may have a defective heater switch. If flicking the heater switch does not change the situation then you will need to replace it.
  • You may have defective thermostat. Turn thermostat counter clockwise to the end. If heater does not turn off then you must replace the thermostat.
Q: Why is the heater turning off after a couple of minutes of operation?
A:

Please refer to Operation section in the Owner’s Manual.

If your problem continues here are a few trouble shooting points:

There could be a buildup of dust/dirt or pet hair in the heater assembly. Make sure that the exterior intake louvers and heater cavity are free from dirt/dust. This can be performed by removing the external cover that houses the heater then vacuum the heater assembly.

Please make sure that the unit is unplugged prior to cleaning.

Once you have cleaned the unit, plug it back in and turn it on. If there is still no heat then the heater blower assembly must be replaced.

Q: The heater fan turns on but the unit lacks heat?
A:

Please refer to Operation section in the Owner’s Manual.

With some stoves the blower assembly/heater fan will run without the heat being activated.

If your problem continues here are a few trouble shooting points:

  • Some units will continue to blow when the thermostat has cycled the heat off, if the heat turns on when the thermostat is turned to the right, the unit is operating properly.
  • There could be a loose wire in the unit, therefore the wiring will need to be checked
  • The thermostat may be defective and will need to be replaced
  • The heater may be defective  and will need to be replaced
Q: Should the blower run continuously?
A:

Please refer to Operation section in the Owner’s Manual.

If your problem continues here are a few trouble shooting points:

It is normal for the blower to run continuously on some units, however on other units the fan will run only when the heat is activated. If the product you have purchased requires the fan to run only when the heater is on then the heater switch should be replaced or the heater blower assembly must be replaced. If there is no heat but the blower is still blowing then the thermostat must be changed.

Ask a Question Don't see your question? Fill out the form and we'll get back to you.

back to top